Upon purchasing a product, the user trusts that you are going to provide them with an excellent, if not outstanding experience. Herein lies the issue. If including a feature sets the expectations so high, the user is disappointed if the experience is merely satisfactory. In addition, a feature’s existence prompts its use, so users become repeatedly frustrated.
Since I started using bluetooth more heavily with my iPhone and Macbook, I have had major connection issues. Once the devices were paired, trying to connect them would often result in errors. Finally, after far too much frustration, I believe I know how to connect my iPhone and Macbook consistently.